Newsvine Support's a big improvement on our customer service solution. Actually, our 'customer service solution' before was mostly Newsviners teaching each other how Newsvine worked, and staff replying to emails individually. If you visit the site, you'll automatically create an account and be able to create private or public discussions with staff and fellow users.
It's pretty. Take a look around.
With Newsvine Support, we're going to maintain and update a thorough and helpful Knowledge Base - a FAQ, basically - and have lots of discussions about Newsvine.
We also hope that a lot of the meta discussions there can turn into features.
The site's currently called 'Newsvine Beta Support', and the available content reflects that: some of these articles won't make a lot of sense if you don't have access to the Beta. We're looking forward to removing the 'Beta' qualifier soon.