A Guide to A Guide: Newsvine Support

Newsvine's current Help section is one of the oldest pages on Newsvine. When the new site is launched, it'll be replaced by  support.newsvine.com.

Newsvine Support's a big improvement on our customer service solution. Actually, our 'customer service solution' before was mostly Newsviners teaching each other how Newsvine worked, and staff replying to emails individually. If you visit the site, you'll automatically create an account and be able to create private or public discussions with staff and fellow users.

It's pretty. Take a look around.

With Newsvine Support, we're going to maintain and update a thorough and helpful Knowledge Base - a FAQ, basically - and have lots of discussions about Newsvine.

We also hope that a lot of the meta discussions there can turn into features.

The site's currently called 'Newsvine Beta Support', and the available content reflects that: some of these articles won't make a lot of sense if you don't have access to the Beta. We're looking forward to removing the 'Beta' qualifier soon.

Discuss this post

Publishing things is cool.

Let me know how you like it, new [non-beta] folks, and if the auto-registration causes any issues.

Writing on Newsvine Blog in these last stages of Beta are kind of a tightrope; I can't wait to just yank the curtain on all of these new things!

  • 5 votes
Reply#1 - Tue Dec 11, 2012 6:29 PM EST

Tyler,

I just clicked on the newvine support, and I got a big WARNING

Basically it says, This isn't the site you're looking for, you are being are being directed to another server, *\tenderapp.com

This may be caused by a misconfiguration or some more serious"

  • 3 votes
#1.1 - Wed Dec 12, 2012 12:38 PM EST

Use the link in the second paragraph.

  • 2 votes
#1.2 - Wed Dec 12, 2012 12:40 PM EST

If you visit the site, you'll automatically create an account

Ain't happening. Is this something exclusive to Beta Testers?

I get " to Newsvine" where my avatar should be, and that doesn't let me log in.

  • 3 votes
#1.3 - Sat Dec 22, 2012 12:10 AM EST

SRO & others,

I can't access Newsvine in IE - it does nothing and then I get a message saying Newsvine is not responding. Could this be a glitch with adding new Newsvine's compatibility ?

  • 2 votes
#1.4 - Mon Feb 4, 2013 2:05 PM EST

I get a message saying Newsvine is not responding.

It happens. They're working in a "live" site. Regardless, sometimes they have to shut down and reboot for changes to take affect.

  • 1 vote
#1.5 - Mon Feb 4, 2013 2:17 PM EST

Okay... Thank you, SRO!

(Just to note, this is Tuesday, Feb. 5th at 3:35 p.m and I just now got a tracking of your comment. It's been happening a lot lately, sometimes two days later!)

    #1.6 - Tue Feb 5, 2013 6:37 PM EST

    Since this is the Trough, come Thursday, you won't be able to track it at all.

      #1.7 - Tue Feb 5, 2013 7:18 PM EST

      This showed in my tracker just now. Tender was set up as a private support and discussion site for Beta Testers in July and has been closed for a long time. The last time I went there, probably in October to ask a question, the page was gone. So much for support. The discussions in there were the same as you've seen taking place in the Trough as TPTB insisted on calling it. That's probably why it was shut down. IMO.

      I am happy to see, TPTB paid attention and changed the derogatory term to Public Discussion this week when they realized how many people had left and still planned to leave.IMO

        #1.8 - Tue Feb 5, 2013 7:43 PM EST

        This showed in my tracker just now.

        Mine got as far as the headline. I'm glad I didn't have to scroll through 1000+ comments to find it.

        Tender was set up as a private support and discussion site for Beta Testers in July and has been closed for a long time.

        http://support.newsvine.com/ is working.

        https://support.newsvine.com/ might be causing some people problems.

        The discussions in there were the same as you've seen taking place in the Trough as TPTB insisted on calling it.

        Seems they've taken up closing and deleting discussions there.

        many people had left and still planned to leave.

        I'm thinking about writing an article covering the effects on traffic this change has. I'll probably put it on the Futile Exercise of a website I had to create in an attempt to satisfy AdSense.

          #1.9 - Tue Feb 5, 2013 8:42 PM EST

          This is February 10th and everyone is in Beta now, but I notice that this article is not Betafied. So I guess old articles remain in their original format.

          in any case ...

          It's pretty

          Thanks, Tyler, I like pretty things.

          • 1 vote
          #1.10 - Sun Feb 10, 2013 6:17 AM EST
          Reply

          I can't wait to just yank the curtain on all of these new things!

          And I can't wait to see them, thanks Tyler!

          • 6 votes
          Reply#2 - Tue Dec 11, 2012 6:45 PM EST

          Me too.

          • 3 votes
          Reply#3 - Tue Dec 11, 2012 9:16 PM EST

          Well, so far, I haven't seen ANY of it, just heard from others that have. At this point, I don't know if I will like it or not, taking a wait and see stand here. I would like to stay, but it depends.

          • 4 votes
          Reply#4 - Tue Dec 11, 2012 9:37 PM EST

          Thanks for the updates, Tyler.

          • 4 votes
          Reply#5 - Tue Dec 11, 2012 10:20 PM EST

          I second this comment.

          • 2 votes
          #5.1 - Wed Dec 19, 2012 6:09 PM EST
          Reply

          I am pretty excited about the changes, and I love the look of the new blog!

          • 5 votes
          Reply#6 - Wed Dec 12, 2012 2:17 PM EST

          Yahoo & YouTube beat y'll...but not a biggie. They rolled out updated looks too but Not the whole enchilada like what y'll are attempting..It seems that y'll started something. lol

          I trying to have patience..sighhh & I've love the new look of the NV blog. :)

          • 2 votes
          Reply#7 - Fri Dec 14, 2012 6:20 PM EST

          And I just wonder, how do I get out of the greenhouse. :P

          • 4 votes
          Reply#8 - Fri Dec 14, 2012 6:50 PM EST

          Continue to comment on others' aritcles and seeds, post your own and it will happen. All of a sudden you will notice a stem and then a leaf, and then you are a full fledged viner!

          • 2 votes
          Reply#9 - Fri Dec 14, 2012 6:52 PM EST

          Our ambi..EI's well he goes off the NV & comes back. He loves us & some of us even love him back. :)...

          EI I know you know how. I've been waiting for one of your wry humor articles. I'm only surprised you haven't done a comparison of the Canadian economices with the American one. :) I know one thing what you described as the form of taxes on the 'federal' level is really interesting. Still, I don't think we can get 50 states to agree to it. Too bad it wasn't set up like that back in the day..sigh.

          & just in case you Have...point me in the right direction please?

          • 2 votes
          #9.1 - Fri Dec 14, 2012 8:01 PM EST

          mstanley,

          The Canadian economic system - @!$%#ED!!!
          The US economic system -- Really @!$%#ED!!!

          as to the taxes, what specifically are you referring to?

          Ambivalent,

          I am Jonathan-1917156 (or some other similar number). I self deleted that id when I pretty much was going to go postal and get banned. I call it a self 'banning prevention mechanism'. So yeah, I am a rereg, but at the same time, not a rereg.

          • 2 votes
          #9.2 - Fri Dec 14, 2012 8:22 PM EST

          What will keep you from going postal this time? New meds?

          • 1 vote
          #9.3 - Fri Dec 14, 2012 9:06 PM EST

          Naw, when I get to that level again (took about a year last round), I will probably self delete for good, I have run out of throwaway email addy's. lol

          • 1 vote
          #9.4 - Fri Dec 14, 2012 9:26 PM EST

          EI!...well, take a Vinecation instead than...:) that's what some do. Me, I take Road Trips..lol

          • 1 vote
          #9.5 - Fri Dec 14, 2012 10:00 PM EST

          That's a tad difficult in my current physical condition, though that is slowly getting better.

          • 1 vote
          #9.6 - Fri Dec 14, 2012 10:03 PM EST
          Reply

          Hey Jonathan. Long time no see, well kind of seeing now, that is.

          I wasnt even on to you. Welcome back Jon...er Einstein.

          • 1 vote
          Reply#10 - Fri Dec 14, 2012 9:19 PM EST

          hmmmm... well quite a few did, there is a style. If I ever did get banned, it would be hard for me to rereg, because I couldn't change my style.

          • 1 vote
          #10.1 - Fri Dec 14, 2012 9:27 PM EST

          I couldn't change my style.

          Kind of hard to hide in the woodwork when you have no problem telling all "sides" exactly how screwed up they are. I find it to be quite refreshing, but it does make you stand out in a crowd, and therefore you'd be outed right away.

          • 2 votes
          #10.2 - Sat Dec 15, 2012 5:41 AM EST

          Well ALL sides are being @!$%#ing idiots, so it is pretty hard to restrain myself. From the side that has no concept of the demographic issues (the left) to the side that has no concept that unending military spending (well little bit of both but mostly the GOP) to the side that believes that government should have almost no role, (yup, because the countries that we need to compete with have no government involvement), they are ALL being idiotic. In a lot of ways, even the hard line environmentalists are also being clueless idiots.

          There is far more than enough idiocy to spread around.

          Hell I guess I can honestly say that I AM BEING AN IDIOT for believing that somehow people can figure out that they are being idiots. :P

          • 4 votes
          #10.3 - Sat Dec 15, 2012 9:05 AM EST
          Reply

          The second article in two days was collapsed by a concerted collapse gang effort. I've emailed you and Sally with zero response re the first collapse and have had no response.
          These are the two which were collapsed:

          1. http://progressivegrae.newsvine.com/_news/2013/01/01/16283946-what-is-the-dumbest-thing-a-republican-has-ever-done

          2. http://progressivegrae.newsvine.com/_news/2013/01/02/16305354-pop-quiz-name-one-transformative-change-in-american-history-that-the-cons-were-on-the-correct-side-of-history-just-one
          -------

          Note: I doubt I will get a response here, either. It goes against policy to respond to problems, it seems.

          • 8 votes
          Reply#11 - Wed Jan 2, 2013 6:56 PM EST

          I am having a very difficult time making my device work here this is the first post I have been able to post on from my device. I miss my friends may the newsvine gofs shine on me and help me soon.

          • 1 vote
          Reply#12 - Mon Feb 11, 2013 7:53 AM EST

          will someone PLEASE help me???

          I have been trying to get help for days now...one of the moderators WAS helping, but I have not heard from her in a few days...

          ok, the problem is, THIS time...I am stuck on this page that asks me to delete ALL my old groups (I guess for...well, just because...for it does not say why)...I cannot access Newsvine, I cannot leave the page...hell, I have to damn near turn the computer off and on just to get the damned page off my monitor screen!!!

          it says there is a 'do it later' button(actually it alludes to there being one..there AIN'T)...it is not there. neither is any possibility of leaving...NOTHING !!!

          can someonehelp (I tried writing Sally this morning, but me being me, I lost her newsvine e-mail address !!!

          luv,

          ron

            Reply#13 - Fri Feb 15, 2013 4:01 AM EST

            I tried to do the 'screen-shot' thing to send it to yall, but it ain't happenin' !!!

            I know I am the only computer illiterate here in Vineland, and I blame my parents...ugh...never mind...

            IS there an answer??? is this the way of it, from now on???

            I only wanted to do what I've done for lo these last SEVEN years, and that is write, comment, and talk to all the good friends I've made here in this wide, wonderful world of Vineland...but yall have made it damned near impossible.

            I cannot get of this 'page' that asks me to do something, and when I've done it, it just sits there and wont let me progress to the Vine, and do the only thing I wanted top do in the first place.

            i'm sorry, but I am an old crippled man who does not have a computer tech degree, and really do not care for pushing buttons and playing with these damned things...all I want to do it WRITE !!!

            this is has been my salvation, my psychological therapy...it has been what i do for working through my depression...my disability...

            and it looks like I will never be able to get this damned page off, and go on to doing what I wanted to in the first place.

            surely yall can help...e-mail me...someone...

            luv,

            ron

              Reply#14 - Fri Feb 15, 2013 5:14 AM EST

              now I cannot even go to the 'contact us' site, because it goes straight t this damned thing that WILL NOTGO AWAY !!!

              I cannot even send an e-mail...

              WHAT IS THE E-MAIL ADDRESS FOR THIS PLACE(meaning NewsVine) ???

              why will no one respond???

              if yall don't want me here, hell just say so, and I will be gone o fast, the air will slam together where I once stood !!!

              ron

              • 1 vote
              Reply#15 - Fri Feb 15, 2013 8:55 AM EST

              ron, slow down, take a deep breath. Uhh, because I just got here.....

              Ok copy & paste these instructions in your Notepad.

              first on your top toolbar to the right ..one of the words is ''Safety''. Click on that. A drop down menu appears. Find the Delete Browsing History (which should be the first one) & click on it.

              A popup will appear...make sure that all the little boxes are checked and down at the very bottom is a Delete button. Click it. This will delete browsing history.

              Now, log out of NV. If you have Microsoft Windows....

              Go to Microsoft Mr. Fixit.....http://support.microsoft.com/fixit/

              In #3 section choose the first one. Follow the instructions.

              Also, you need to defragment your computer at least once a month.

              Also, make sure that your updates have been updated. :)

              Now, back to the NV, we are going to 15 Nations. It means that there are no longer 100 groups for us to belong too.

              When you get to the NV, go to HELP....a drop down menu appears, click on Knowledge....read the information about Nations etc.

              email me if you have more issue's. I'll try to help if this doesn't clear it up

                #15.1 - Fri Feb 15, 2013 9:45 AM EST

                whatever I was supposed to do, other than delete the browser thing, didn't happen (MStanely, I am truly inept at tis thing called a computer...obviously)...

                I tried to do the 'fix-it' thingy, and I don't know if I am going to the wrong place or what...but nothing looks like it will help.

                it doesn't tell me what I need to do to do what I want to do.

                is there anyone having this same problem???

                Sally Chamberlin suggested it was a bug...and recommended I send a 'screen-shot', like I knew how to do that...there IS a serious problem, and I am getting very depressed...sorry...

                luv,
                ron

                  #15.2 - Fri Feb 15, 2013 11:09 AM EST

                  Sending you an email so you can email me at Yahoo ..than I can attach Snip shots to show you how to do it.... OK?

                    #15.3 - Fri Feb 15, 2013 11:28 AM EST

                    MStanley, my e-mail is now clayco104@yahoo.com

                    luv,

                    ron

                      #15.4 - Fri Feb 15, 2013 1:58 PM EST
                      Reply

                      Ron, is your problem fixed yet?

                      • 1 vote
                      Reply#16 - Tue Mar 19, 2013 6:10 PM EDT

                      lol, yep, he's surfing' the NV...lol on occasion. :) How you been Al?

                      • 1 vote
                      #16.1 - Tue Mar 19, 2013 9:24 PM EDT
                      Reply

                      I am doing well, mstanley. Thanks for asking. I hope you are well, too.

                      I saw Ron about to blow a gasket and thought that I would try to help. Like the blind leading the blind. lol

                      But there is strength in numbers, so I thought that I would step in. Ron is cool guy and I did not like seeing him lose his composure. :)

                      • 1 vote
                      Reply#17 - Wed Mar 20, 2013 12:09 PM EDT

                      Doing good, the plumbers Finally got the plumbing fixed...that was a Mess...Ron's issue's were temporary. He had a New computer, Win8 and IE10 & NV switch....All at the Same time....Poor sweetie it was taxing his patience learning all of it.

                      • 1 vote
                      #17.1 - Wed Mar 20, 2013 7:52 PM EDT
                      Reply

                      Why am I finding it so difficult to obtain support from this site?

                        Reply#18 - Thu Oct 31, 2013 2:15 PM EDT

                        csiusasvu, sorry that you are having trouble. Have you sent in a report at support.newsvine.com?

                        I know we are a bit backed up there (trying to catch up), so you could email me personally at sally@newsvine.com and I will do my best to assist you.

                          Reply#19 - Thu Oct 31, 2013 2:54 PM EDT
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