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  • Recommended: New Video and Photo Posts
  • Recommended: New Newsvine Has A Launch Date: February 7th!
  • Recommended: A Guide to A Guide: Newsvine Support
  • Recommended: Welcome to the New Newsvine Blog

Write, Read, and Discuss the News.

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  • 31
    Jan
    2013
    4:59pm, EST

    New Newsvine Has A Launch Date: February 7th!

    By tyler, Newsvine Director of Community.

    We're almost there! Newsvine is preparing to undergo its biggest change since its founding. We're really excited here at Newsvine Global Headquarters, and we are ready to help you through a big transition to a great upgrade.

    Here's what you need to know:

    Wednesday, February 6th is the last full day of Newsvine as we've come to know it. On Thursday, February 7th, Newsvine will look very different. 

    There's an extensive Knowledge Base here that we're continuing to update. If you've got a question that needs answering post-launch, you can begin discussions both publicly and privately here. Staff will be responding every day.

    Here are some things you can do to prepare:

    Take a look at your group memberships if you have them. All groups will become Nations, an entirely new construct on Newsvine that improves both discussions and publishing. We're moving beyond global discussion threads that sometimes feature thousands of comments to discussions in these Nations - community spaces that you create, grow, and make your own unique Newsvine experience.

    Check out the Knowledge Base. While it will make a lot more sense when you can use and experiment with the new site, we've answered a lot of questions asked by users, many without Beta access, so if you want to study a little bit, that's the best place to start.

    Get ready to try something new. This is easier written than done. It's also easier if you've been working with the new version of the site for many months, as the developers have. Newsvine's been good, and it's been one of the more enduring sites of its type on the internet. We're changing because we want it to be even better.

    Most folks reading this will be doing so because they know and like Newsvine. We're changing some very important fundamentals of the site, and we'd love for it to fulfill everyone's fantasy of what a news discussion site is. [Everyone has fantasies about that, right? It's not just us?] We recognize that Newsvine is nothing without Newsviners. So please, try the new Newsvine. Create Nations, publish content, mouse over everything. Tell us what you think in the discussion forum.

    February 7th is going to be a big day, but it's also the first day. Thank you for your continued support, participation, and feedback - we can't wait to continue growing with you. 

    1241 comments

    Oh man, I do not envy your job, Tyler. I am continually amazed at how long you've been able to endure the peanut gallery. *breaks arm, patting himself on the back for the hire* Do you realize that come this September you'll have been at Newsvine for longer than I was? You're getting old, dude. Regar …

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    Explore related topics: newsvine, launch, newsvine-blog, featured, knowledge-base
  • 11
    Dec
    2012
    6:27pm, EST

    A Guide to A Guide: Newsvine Support

    By tyler, Newsvine Director of Community.

    Newsvine's current Help section is one of the oldest pages on Newsvine. When the new site is launched, it'll be replaced by  support.newsvine.com.

    Newsvine Support's a big improvement on our customer service solution. Actually, our 'customer service solution' before was mostly Newsviners teaching each other how Newsvine worked, and staff replying to emails individually. If you visit the site, you'll automatically create an account and be able to create private or public discussions with staff and fellow users.

    It's pretty. Take a look around.

    With Newsvine Support, we're going to maintain and update a thorough and helpful Knowledge Base - a FAQ, basically - and have lots of discussions about Newsvine.

    We also hope that a lot of the meta discussions there can turn into features.

    The site's currently called 'Newsvine Beta Support', and the available content reflects that: some of these articles won't make a lot of sense if you don't have access to the Beta. We're looking forward to removing the 'Beta' qualifier soon.

    43 comments

    The second article in two days was collapsed by a concerted collapse gang effort.

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